5z7 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data 5z7 collects, why we collect it, how we use it, and what rights you have over your own information.
1. Introduction
This Privacy Policy ("Policy") describes how 5z7 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Player", "you", "your") who visit, register with, or use any service offered through 5z7.org. This Policy applies to all players regardless of the device or network used to access the Platform.
By registering an account or continuing to use 5z7 after this Policy has been made available to you, you acknowledge that you have read and understood its contents and you consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should stop using the Platform and contact us to request closure of your account.
We are committed to handling your personal data responsibly, securely, and transparently. This Policy is written in plain English so that every player can understand exactly how their data is used — not buried under impenetrable legal language. Where formal legal terminology is necessary, we provide a plain-language explanation alongside it.
Our Privacy Commitments
2. Data We Collect
5z7 collects personal data through several means: information you provide directly during registration and use of the Platform, data generated automatically by your device and browser, and information received from payment providers when you make a deposit or withdrawal. Below is a clear summary of the categories of data we collect and why.
Full name, date of birth, mobile phone number, and any other details submitted during account creation. This data is required to open and maintain your 5z7 account and to verify that you meet the minimum age requirement of 21 years.
Transaction amounts, dates, payment method type (e.g., bKash, Nagad, Rocket, Upay), and transaction reference numbers. This data is needed to process deposits, withdrawals, and resolve any payment disputes.
Game sessions, bet amounts, win/loss records, game titles played, session durations, and responsible gaming tool usage. This data is used to calculate balances, award bonuses, detect problem gambling patterns, and investigate disputes.
IP address, device type and model, operating system, browser type and version, screen resolution, and general geolocation (country/city level). This data helps us detect fraud, prevent multiple-account abuse, and optimise the Platform for Bangladeshi mobile devices.
Session tokens, authentication cookies, and anonymous analytics identifiers. Cookies allow the Platform to remember your session between pages and help us understand how players navigate 5z7 so we can improve the experience over time.
Where required, copies of government-issued identity documents such as a Bangladesh National ID card or passport may be collected for the purpose of verifying your identity and age. This data is stored securely and accessed only by authorised compliance staff.
3. How We Use Your Data
Your registration and identity data is used to create and maintain your account, authenticate your logins, process deposits and withdrawals, calculate and award bonuses, and communicate important account-related updates such as security alerts, transaction confirmations, and policy changes. Without this data, 5z7 cannot provide its core services to you.
Device data, IP addresses, and behavioural patterns are analysed to detect and prevent fraudulent activity, unauthorised account access, money laundering, and multi-accounting. Where suspicious activity is identified, we may suspend an account pending investigation. This processing is necessary to protect both 5z7 and its honest players.
Gaming activity data — including session lengths, deposit frequency, and bet-size patterns — may be used by our responsible gaming systems to identify players who may be exhibiting signs of problem gambling. Where our systems flag a concern, a member of our support team may reach out to check on your wellbeing. This processing serves your direct interest as a player.
With your consent, we may use your contact details (mobile number) to send you information about promotions, bonuses, and platform updates relevant to your interests. You may opt out of marketing communications at any time by contacting our support team at [email protected]. Opting out of marketing does not affect your ability to receive essential service communications (such as transaction confirmations or security alerts).
Aggregated and anonymised data about how players navigate and use 5z7 is used to improve the Platform's design, performance, and game selection. This analysis does not identify individual players and is used purely to make 5z7 a better experience for everyone.
4. Data Sharing with Third Parties
5z7 does not sell your personal data. We share data only where it is strictly necessary to deliver the Platform's services, comply with legal obligations, or protect the integrity of the Platform. The categories of third parties with whom data may be shared are set out below.
When you make a deposit or withdrawal, transaction data is shared with the relevant payment provider — bKash, Nagad, Rocket, or Upay — to execute the transaction. These providers operate their own privacy policies governing how they handle data received from 5z7. We recommend reviewing the privacy policy of your chosen payment provider.
To deliver games from third-party studios such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe, a unique player identifier (not your full name or payment details) is shared with the relevant game provider to create and maintain your game session. Game providers do not receive your financial data or full identity details.
Where required to prevent fraud, detect money laundering, or enforce our responsible gaming obligations, anonymised or pseudonymised data may be shared with specialist third-party fraud-detection and compliance service providers. These providers are contractually prohibited from using such data for any purpose other than the specific service they provide to 5z7.
5z7 may disclose personal data where required to do so by a valid legal obligation, court order, or lawful request from a competent authority. In such cases, we will disclose only the minimum data necessary to comply with the obligation and will, where legally permitted, notify the affected player of the disclosure.
5. Data Retention
5z7 retains personal data only for as long as it is necessary for the purposes for which it was collected. The following general retention periods apply:
- Active account data: Retained for the full duration of your account's active life on the Platform.
- Transaction and gaming history: Retained for a minimum of 5 years following the date of the transaction to support dispute resolution and audit requirements.
- KYC/identity documents: Retained for a minimum of 5 years following account closure to meet anti-money-laundering obligations.
- Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as a record that consent was properly managed.
- Technical/log data: Retained for a maximum of 12 months in rolling logs for security monitoring purposes, after which it is deleted or anonymised.
After the applicable retention period expires, your personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.
6. Your Data Rights
As a player on 5z7, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days.
You may request a copy of all personal data that 5z7 holds about you. We will provide this in a clear, readable format within 30 days of receiving your request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For minor corrections such as updating a phone number, you may do so directly through your account settings.
You may request that we delete your personal data. We will fulfil erasure requests where there is no overriding legal basis for continued retention — for example, where we are required to retain transaction records for anti-money-laundering compliance, we cannot fully erase those records until the applicable retention period expires.
Where our processing of your data is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
If you believe that 5z7 has handled your personal data in a way that violates this Policy or applicable data protection principles, you have the right to raise a complaint. Please contact us first at [email protected] so we can attempt to resolve the matter directly. If we are unable to resolve your concern, you may escalate the matter to the relevant authority.
7. Cookies & Tracking Technologies
5z7 uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, prevent fraud, and gather anonymised analytics about Platform usage. The types of cookies we use are:
- Essential cookies: Required for the Platform to function. These include session authentication tokens and security cookies. You cannot opt out of these without disabling use of the Platform entirely.
- Functional cookies: Remember your preferences such as language, notification settings, and responsible gaming tool configurations. These improve your experience but are not strictly necessary.
- Analytics cookies: Collect anonymised data about how players navigate 5z7 — which pages are visited most, how long sessions last, and where players drop off. This data is used solely to improve the Platform.
- Fraud prevention cookies: Identify and link suspicious patterns of device behaviour to protect the Platform and other players from fraud and multi-accounting.
You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging in and using the Platform. Blocking analytics or functional cookies will not prevent you from playing but may reduce the quality of your experience.
8. Data Security
5z7 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- SSL/TLS encryption on all data transmitted between your device and our servers.
- Hashed and salted password storage — your password is never stored in plain text on our systems.
- Access controls — only authorised 5z7 staff with a legitimate business need may access personal data, and all access is logged and audited.
- Regular security reviews of systems and processes to identify and address vulnerabilities.
- Incident response procedures — in the event of a data breach that poses a risk to players, affected individuals will be notified promptly.
9. Under-Age Players
5z7 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21 years. If we become aware that we have inadvertently collected data from an underage individual, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe your child has registered with 5z7, please contact us at [email protected] and we will act without delay.
10. Changes to This Policy
5z7 reserves the right to update this Privacy Policy at any time. Where changes are material — for example, if we introduce a new category of data processing or a new type of third-party sharing — we will make reasonable efforts to notify registered players before the changes take effect. The "Last updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the Platform after a revised Policy has been posted constitutes your acceptance of those changes.
11. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5z7 handles your personal data, please contact our support team directly:
Response time: typically within 30 minutes for account-related queries; up to 30 days for formal data rights requests.
Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
Language: English
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